Contract IT Specialist

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through.

This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.

Some of the things you'll do

Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset

Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement

Administer identity and access management: provisioning, SSO, group and role-based access across core systems

Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)

Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence

Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests

Create and update operational documentation for owned workflows

Partner with People, Security, and Engineering on cross-functional projects

About You

Self-starter with a customer-service-first mindset, just as focused on user happiness as on policy

Automation-minded - you fix it once, then make it self-serve

Comfortable moving fast in a still-being-defined environment; you want variety and ownership, not the same day on repeat

Clear communicator who documents well and escalates program-level gaps or decisions rather than sitting on them

What we're looking for

3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company

Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)

Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one

Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)

Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required

Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly

Strong troubleshooting on macOS (Windows a plus)

Interview Plan

minute Zoom call with call with Recruiter

30-minute call with Hiring Manager

45-minute Technical Interview with Peer

Logistics

Hours: Full-time (30+ hrs/week), PST preferred

Rate: $45-$50/hour

Location: Remote, US-based

Contract: 3-months

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io .