Housekeeping Supervisor

Job Summary

Responsible for supervising daily housekeeping operations and ensuring all serviced apartment units, guest rooms, common areas and facilities are maintained to a high standard of cleanliness, hygiene and presentation.

Key Responsibilities

• Supervise and coordinate daily work of Housekeeping Attendants, Room Attendants and Cleaners.
• Allocate cleaning duties based on arrivals, departures, stayovers and long-stay requirements.
• Ensure guest rooms and serviced apartment units are cleaned and prepared according to company standards and within required turnaround time.
• Conduct regular inspections of rooms, units and common areas, including cleanliness, linen, amenities and overall presentation.
• Report and follow up on maintenance defects with the Maintenance team.
• Train and guide housekeeping staff on cleaning procedures, service standards, SOPs, hygiene and safety requirements.
• Monitor staff attendance, punctuality, grooming, productivity and work performance.
• Monitor and maintain adequate stock of cleaning chemicals, toiletries, linen, towels and housekeeping supplies.
• Conduct regular inventory checks and minimise wastage and unnecessary expenses.
• Oversee linen collection, distribution, storage and inventory control.
• Respond to housekeeping-related guest requests and complaints and coordinate with Front Office for prompt resolution.
• Coordinate with Front Office on room status, arrivals, departures, early check-ins and late check-outs.
• Ensure proper recording, handling and storage of lost and found items.
• Maintain daily housekeeping reports, room status updates, inspection records and maintenance reports.
• Ensure staff comply with workplace safety, hygiene, PPE and proper chemical handling requirements.
• Assist the Housekeeping Manager/Operations Manager with manpower planning, staff training, audits and other operational duties.
• Perform housekeeping duties when required and undertake any other duties assigned by Management.

Requirements

• Minimum 2–3 years of housekeeping experience, preferably in hotels, serviced apartments or hospitality establishments.
• Previous supervisory experience preferred.
• Good knowledge of housekeeping procedures, cleaning standards and hygiene practices.
• Good communication, organisational and leadership skills.
• Able to work independently and supervise a team.
• Willing to work shifts, weekends and public holidays when required.