Customer Service/ Operations

ROLE SUMMARY Lead the day-to-day customer service and operations for the VIP account — from space booking and carrier coordination through HBL/DO creation in systems, milestone updates, customer communication, loading supervision, change management, and warehouse coordination. Ensure every shipment is booked, planned, executed and reported on time, meeting all KPIs and keeping the customer fully...

REQUIREMENTS & QUALIFICATIONS

• 5+ years in freight forwarding / ocean export operations, with team-lead or supervisory experience.
• Strong knowledge of FCL/LCL booking, HBL/DO issuance, SI/VGM, MSDS/LOI and carrier cut-off management.
• Proficient in systems workflows; accurate, KPI-driven data entry.
• Excellent customer communication in English; able to manage a key account proactively.
• Strong organization, problem-solving and...