Customer Service Executive

Communicate with customers via Etsy, Shopify chatbox, email, and phone to answer inquiries, resolve issues, and provide outstanding customer experiences.

Coordinate and follow up with logistics partners and fulfillment centers in the US to ensure timely and accurate shipments.

Manage and update daily inventory data from the US warehouse.

Track and maintain container schedules, including estimated arrival...

Excellent English communication skills, both written and spoken (100% of our customers are native English speakers).

Able to work rotating shifts, including day and night when required (additional pay applies).

Working Schedule: 5-6 working days/week – Able to work rotating shifts

Shift 1: 8:00 AM – 5:00 PM;

Shift 2: 5:30 PM – 12:30 AM;

Shift 3: 9:30...