Customer Service Manager - Mandarin
Meħtieġ:Lead
The Role The responsibility of the Operations Manager is for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Duties and Responsibilities
- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
- Establishing and managing...
- Candidate must have bachelor’s degree in operations management or related field.
- At least 04 years of professional experience in Operation Management/Customer Service in Call Center
- Must possess effective communication skills (written and verbal)
- Flexible 24/7 environment
- Ability to work under pressure
- Corporate and process mind
- Excellent communication and quality orientation
Location : 10th Floor, Flemington Tower, 182 Le Dai Hanh, District 11,...