Resident Services Administrator

We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the community:

This beautiful, master-planned community includes acres of parks, trails and open space. Amenities include a Community Center, seasonally-heated pools, splash areas, various ball courts and fields, amphitheaters, and picnic areas. It currently offers amenities that appeal to those who choose to live an active lifestyle, with additional amenities planned. Kids have places to play. Families have places to gather, and couples have places to escape and explore. There really is something for everyone!

The Resident Services Administrator reports to the Community Manager. The Resident Services Administrator is responsible for the clerical administration for the Community Association. Position is tasked with managing the front desk and seeing to the needs of all visitors and callers.

The Resident Services Administrator will:

answer incoming calls and greet all persons arriving at the office

provide relevant information and direct requests or deliver accurate message appropriately

accept Association payments, process checks for immediate posting and assist membership with payment options/methods

operate and maintain office equipment to include printers, fax, copier, scanner, telephone and online services

prepare all outgoing mail or packages & use scales/ postage meters to affix postage, maintain sufficient postage

open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries

update and maintain electronic lot files and other community documents

update community resident email address list and add to Constant Contact on a monthly basis

maintain a variety of association forms including welcome information

track inventory, maintain and order office supplies

ensure appropriate Homeowner Files, Documents and Accounting files are processed and stored for proper retention online or hard copy, as appropriate

participate in community events and meetings as needed

prepare and distribute periodic reports as assigned

track expenses, organize and process receipts for financial statement accruals

perform community lot audit

The ideal candidate will:

have the ability to communicate effectively both orally and in writing

have excellent telephone manner, with a commitment to the highest customer service possible

have excellent organizational skills and be efficient in work ethic

be a multi-tasker and self-starter

be computer literate with knowledge of Microsoft programs, and other PC-based software

exercise independent judgment in carrying out instructions

have experience in homeowner association operations

Candidates must:

attend meetings and community events, which may take place outside of normal business hours

be flexible and have a stable means of transportation

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

Mobility: Ability to walk the grounds long distances in various weather conditions.

Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.

Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.

Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email talent@ccmcnet.com so we can review next steps together.

The compensation range for this position is $21 - $25/hour. This range represents the minimum and maximum compensation for the role. Actual compensation will be determined based on a variety of factors, including your skills, experience, and other job-related qualifications.

What we offer:

Comprehensive benefits package including medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off for vacation, holidays, medical, and volunteering

Paid parental leave

Training and educational assistance

Support programs, including Employee Assistance Program and Calm Health

Optional benefits including short- and long-term disability, life insurance, and pet insurance

Most importantly, a caring team who is dedicated to your success!