Customer Service (Bank)

A. Job Purpose To provide information services, administrative support, and assistance in handling customer needs in a friendly and accurate manner, in accordance with the bank's established procedures and delegated authorities.

B. Duties and Responsibilities

• Coordinate with the Business Development Department of the Pension Loan Business Unit in handling customer complaints.
• Maintain a thorough understanding of pension loan products (product knowledge) to provide the necessary information to existing and prospective borrowers.
• Maintain good relationships with the local Taspen branch to ensure smooth operational processes at the respective branch.
• Ensure that flagging documents are received by the local Taspen branch.
• Coordinate with operational partners to ensure the smooth processing of the transition from pre-retirement to retirement status, SPTB (Pensioner Proof of Life Certificate), and the collection of documents related to deceased customers.

C. Scope of Authority

• Not authorized to provide or promise credit approval, fee waivers, or complaint resolutions without proper justification and the required authorization.
• Forward borrowers' and prospective borrowers' requests or needs to the authorized personnel for further handling.

Requirements:

• Female, aged 35 years or below.
• Minimum education of a Diploma (D3) or Bachelor's degree (S1).
• Previous banking experience is preferred.
• Enjoy interacting with others.
• Friendly, skilled, solution-oriented, detail-oriented, and possesses good communication skills.
• Proficient in basic computer skills.
• Demonstrates integrity, maintains the confidentiality of information, and complies with established work procedures.