IT Administrator / IT Support (Microsoft 365 & Network)

• Provide day-to-day IT support for users in Thailand and Malaysia.
• Troubleshoot hardware, software, Microsoft 365, email, internet, WiFi, printers, phones, and system issues.
• Prepare and configure computers, user accounts, email accounts, and office applications for new employees.
• Support employee onboarding and offboarding.
• Maintain IT asset inventory, software licenses, and documentation.
• Provide remote support for branch offices.

Microsoft 365 Administration

• Administer Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, Entra ID (Azure AD), user accounts, licenses, and mailbox management.
• Configure MFA and user access controls.
• Support Microsoft 365 security, including phishing prevention and account protection.

Network & Infrastructure

• Support and maintain office network infrastructure, including routers, switches, firewalls, LAN, WiFi, internet connectivity, and VPN.
• Troubleshoot network issues involving DHCP, DNS, NAT, VLANs, IP addressing, and FortiGate firewalls.
• Manage and maintain Ubiquiti wireless infrastructure, including access points, controller, firmware updates, and WiFi performance.

Systems, Backup & Security

• Support Synology NAS, file sharing, storage management, backups, and data recovery.
• Maintain backup procedures and basic cybersecurity controls, including endpoint protection and secure administrator access.
• Monitor and respond to IT security incidents and promote security best practices.

Telephony & Office Systems

• Support IP telephony, video conferencing, CCTV, and access control systems.
• Coordinate with external vendors for installation, maintenance, and troubleshooting.

Qualifications: Bachelor’s degree in IT, Computer Science or relevant field. Experience in IT Support, IT Administrator, System Administrator, or a similar role. Hands-on experience supporting office IT infrastructure. Good knowledge of Microsoft 365 administration. Experience with networking, WiFi, switches, routers, firewalls, and VPN. Familiarity with cybersecurity, backup solutions, and endpoint protection. Strong troubleshooting and problem-solving skills. Experience supporting multiple office locations is an advantage. Good communication and documentation skills. Good working English communication skills.