Hostess
How you will make an impact (key responsibilities):
1. Guest reception & seating
- Greet guests warmly upon arrival and provide a friendly, professional first impression.
- Confirm reservations and manage walk-in guests efficiently.
- Escort guests to their tables and present menus promptly.
- Maintain an organized seating chart to optimize table turnover and guest flow.
2. Reservation & queue management
- Handle phone calls and online reservations accurately.
- Update and monitor reservation systems to avoid overbooking.
- Communicate estimated wait times to guests and manage waiting lists effectively.
- Coordinate with service staff to ensure timely table readiness.
3. Customer service & experience
- Respond to guest inquiries and provide accurate information about menu, specials, and services.
- Address guest concerns or complaints promptly and escalate when necessary.
- Ensure guests feel valued and comfortable throughout their visit.
- Assist in creating a welcoming atmosphere that reflects brand standards.
4. Operational support
- Maintain cleanliness and organization of the reception and waiting areas.
- Collaborate with servers and kitchen staff to ensure smooth operations.
- Monitor dining area for guest needs and assist with special requests.
- Follow health, safety, and hygiene protocols at all times.
Qualifications & skills
- High school diploma or equivalent; hospitality or customer service experience preferred.
- Strong communication and interpersonal skills with a friendly, professional demeanor.
- Ability to multitask and manage reservations efficiently in a fast-paced environment.
- Proficient in using reservation systems and basic computer applications.
- Excellent organizational skills and attention to detail.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of health, safety, and hygiene standards in hospitality settings.