Front Desk Manager

Job Title: Front Desk Manager

Location: Lekki Phase 1, Lagos

Salary: ₦200,000 Monthly

Our client is seeking an experienced, organised and customer-oriented Front Desk Officer to manage its reception activities and support daily salon operations.

The successful candidate will serve as the first point of contact for clients, coordinate appointments, manage enquiries, oversee front desk administration and ensure clients receive a seamless and professional experience. Candidates must have previous work experience in a hair salon, preferably in a front desk or salon management capacity.

Key Responsibilities

• Welcome clients warmly and professionally, ensuring an excellent first impression.

• Manage incoming calls, WhatsApp messages, emails and customer enquiries.

• Coordinate client appointments, bookings, walk-ins and service schedules.

• Provide accurate information about salon services, products, pricing and available packages.

• Manage appointment confirmations, cancellations and rescheduling.

• Attend to customer complaints and resolve service-related concerns professionally.

• Maintain accurate client records and follow up with clients where necessary.

Requirements and Qualifications

• Bachelor's degree or HND in Business Administration, Management, Hospitality or a related field.

• Minimum of 2–3 years' relevant work experience in a hair salon or beauty establishment.

• Previous experience in salon management or salon front desk operations is mandatory.

• Good understanding of salon operations, appointment scheduling and customer service procedures.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office, Google Workspace and basic administrative tools.

• Strong organisational and multitasking abilities.

Method of Application

Interested and qualified candidates should forward their CVs to *talent@amaniadvisory.com using Front Desk Officer as the subject of the email.

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