Global Production Controller - #842

Global Production Controller

Location: Washington, DC

TS/SCI REQUIRED/Current CI Poly

Responsibilities:

Receive customer maintenance requests through CMMS, email, telephone, or other methods and accurately enter requests into the CMMS

Review maintenance requests to ensure all required information is complete and accurate

Obtain missing information from requestors, facilitators, facility managers, or building managers as needed

Coordinate with facility managers to receive and input projects into the CMMS

Forward and assign maintenance requests to the appropriate personnel, agencies, contractors, or teams based on established processes

Obtain government direction for requests without predetermined execution methods

Track work executed by other contracts or agencies and provide weekly status updates until completion

Generate weekly status reports including open requests, closed requests, and custom reporting metrics

Assist facility managers, building managers, and other stakeholders with updating project and work request statuses

Coordinate with facility branches globally to support reporting, dashboards, and tracking of service requests and projects

Ensure project documentation is complete, accurate, and properly uploaded into tracking systems

Qualifications:

Active TS/SCI clearance with CI Polygraph

Associate’s degree in Business Management, Engineering, Construction Management, or related field; or certification in Construction Management or similar discipline

Minimum 7 years of relevant experience

Ability to work independently and collaboratively within teams

Proficiency with Microsoft Office applications and similar software tools

Strong time management and organizational skills

Excellent written and verbal communication skills

Strong customer service and stakeholder engagement skills

Desired:

Experience with Service Central, MAXIMO, Infralink, Archibus, or similar CMMS platforms