Techno Functional Lead

About the role:

We are seeking a seasoned techno functional lead for retail operations & planning to join our dynamic team in Dubai. In this role, you will bridge the gap between business requirements and technical solutions, driving end-to-end SAP S/4HANA implementations for retail clients. You will lead cross-functional teams, deliver tailored configuration, and ensure seamless integration with existing ERP landscapes. Your expertise will be pivotal in optimizing retail supply chain, merchandising, and planning processes while maintaining high standards of quality and on-time delivery.

Responsibilities:

Lead full lifecycle SAP S/4HANA implementations for retail operations and planning modules

Collaborate with stakeholders to gather and translate business requirements into technical specifications

Design and configure SAP solutions, including Retail, MM, SD, and PP modules, tailored to client needs

Oversee data migration, integration, and system testing activities to ensure data integrity and performance

Provide functional and technical guidance to project teams, including developers, analysts, and consultants

Develop project plans, monitor progress, manage risks, and ensure on-time, on-budget delivery

Conduct user training sessions and prepare documentation to enable smooth post-go-live support

Act as primary point of contact for client escalations and change requests

Continuously identify process improvements and best practices to enhance retail operations efficiency

Required qualifications:

12–20 years of proven experience in SAP ERP implementation, with a focus on S/4HANA

Strong technical expertise in SAP S/4HANA configuration, customization, and integration

In-depth knowledge of retail operations, merchandising, supply chain, and planning processes

Hands-on experience with SAP modules such as MM, SD, PP, and Retail

Demonstrated ability to lead cross-functional teams and manage stakeholder expectations

Excellent analytical, problem-solving, and communication skills

Experience in end-to-end project management, including budgeting, resource planning, and risk management

Willingness to work on-site in Dubai with occasional regional travel

Preferred qualifications:

SAP S/4HANA certification and relevant module certifications

Experience working in the GCC retail sector or UAE market

Familiarity with Agile/Scrum methodologies and tools

Background in integration technologies (IDoc, EDI, APIs)

Advanced stakeholder management skills and change management experience

Fluency in English; Arabic proficiency is a plus

Leadership or PMP certification

Position details

Location: Dubai, United Arab Emirates

Industry: Retail / E-commerce

Experience required: 12+ years