Lead Technology Architect

Job summary

Agility is looking for a lead technology architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.

This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1–2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end.

The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio.

Your responsibilities

Identity & access management

Administer Microsoft Entra ID and on-premises AD across all environments

Design and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML)

Own hybrid identity via Entra Connect

Messaging & email

Administer Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rules

Own email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrations

Collaboration & voice

Administer Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN)

Manage SharePoint Online and OneDrive, including external sharing and Known Folder Move

Security & threat protection

Operate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines)

Lead incident response and maintain hardening controls aligned to CIS benchmarks

Endpoint management (Intune)

Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS)

Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scripts

Certificates, DNS & web publishing

Manage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platforms

Own domain governance, registrations, and the web publishing approval workflow

Artificial intelligence

Administer enterprise AI platforms including Claude integrations and Microsoft Copilot

Design AI workflows and agents, govern AI access, model organizational data, and manage AI licensing

Architecture, governance & leadership

Act as technical design authority; maintain standards, runbooks, and documentation

Lead, mentor, and delegate to a small admin team

Serve as final escalation point; on-call for critical incidents

Your qualifications

Education

Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred). Exceptional hands-on experience may be considered in lieu of formal qualifications.

Experience

12–15 years in enterprise IT infrastructure with deep Microsoft stack expertise

5–7 years in a senior architect or technical lead role owning M365 environments end-to-end

Proven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft Defender

Practical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modeling

Certifications (required/strongly preferred — candidates should hold several)

MS-102 — Microsoft 365 Enterprise Administrator Expert

SC-300 — Identity and Access Administrator Associate

SC-200 — Security Operations Analyst Associate

MD-102 — Endpoint Administrator Associate

MS-700 — Teams Administrator Associate

AZ-104 — Azure Administrator Associate

MS-203 — Messaging Administrator Associate (or equivalent)

Other requirements

Based in Kuwait or willing to relocate; on-site at Kuwait Head Office

Eligible to hold Global Administrator / privileged access (enhanced background screening may apply)

Fluent professional English; Arabic is an advantage

On-call availability for critical incidents

Your proficiencies

Excellent problem-solving skills and attention to detail

Effective communication and collaboration skills

Ability to work independently and handle multiple tasks

Analytical and troubleshooting skills

Stakeholder management

Technical leadership & collaborative influence

Operational excellence & adaptive delivery

Strategic problem-solving & architecture design

Fluent professional English; Arabic is an advantage