Customer Service & Operations Executive (Air Freight)

JOB DESCRIPTION

To assist the Customer Service Supervisor in the daily operational tasks

To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements

Liaise with Airlines / Co-loaders for space booking

Liaise with transporters on cargo collections / deliveries

To service assigned customers as 1 contact window for both import/export

To liaise with overseas agents on the various requirements and rates

To ensure compliance with customer’s Standard Operating Procedures

To complete job invoicing and permit declarations for Air Import / Export jobs

REQUIREMENTS

• Diploma/ Degree preferred
• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge
• Team player with strong operational knowledge
• Possess good customer service & coordination skills
• Possess excellent communication and interpersonal skills
• Pleasant/Positive personality, self motivated with a desire to excel
• Proficient in MS Office
• Ability to work independently
• DGR trained will be an advantage