Junior IT Support

24Slides is a leading presentation design company specializing in high-impact PowerPoint presentations. We are committed to creating a workplace that is diverse, equitable, and inclusive. We believe diversity drives innovation and success, and we strive to build an environment where every identity is valued. At 24Slides, we don't just celebrate differences—we make them central to our culture, ensuring everyone has an equal opportunity to thrive.

We’re looking for a Junior IT Support specialist to make a difference every day by helping end users, setting up devices, troubleshooting issues, supporting onboarding and offboarding, assisting with basic network needs, and keeping devices running smoothly through replacements and preventive maintenance.

Requirements:

• Background & Experience: Bachelor’s degree in IT/Computer Science or up to 2 years of IT support experience (fresh graduates are welcome to apply)
• Available to work one of two shifts (08:00–16:00 or 13:00–21:00) in Malang
• Required Soft skills: clear communication, problem-solving, time management, service orientation, accountability, and willingness to learn
• Required technical skills:

1. Proficiency with operating systems, device setup, and troubleshooting, including OS, software, and network configuration
2. Hardware troubleshooting and basic repair or replacement for laptops, desktops, mobile devices, and peripherals
3. Basic networking knowledge, including TCP/IP, DNS, and DHCP
4. Experience with ticketing systems, account and access support, and user support documentation
5. English skill

• Nice to have:

1. Scripting and task automation experience using PowerShell, Bash, or similar tools to support the team's application and automation projects
2. Basic knowledge of cloud computing and IT security is a plus
3. Hands-on experience with LAN cabling and termination, switch and Wi-Fi access point setup (e.g., Ruijie/Reyee), VLAN basics, and network troubleshooting
4. Basic network monitoring and documentation skills, including network maps and IP lists

Application & Recruitment Process:

Please submit your application as soon as possible. Our recruitment process is designed to be thorough and transparent, consisting of five key stages: an initial screening, a technical test to evaluate your technical skills, a psychological test, an HR interview, and a User interview. We look forward to reviewing your application and potentially welcoming you to the team!

Benefits:

• Salary & Insurances: Enjoy a competitive salary with additional incentives, plus comprehensive health coverage, including BPJS and private insurance.
• Global & Flexible Work Culture: Gain international experience in a multinational environment with a global team, a fun office vibe, casual attire, and a flexible hybrid working model.
• Continuous Growth & Development: We invest in your future through professional training, clear career progression paths, and dedicated personal growth programs.
• Holistic Well-being: We prioritize your happiness and mental health with access to psychological counseling, annual leave that increases with tenure, plus situational leave, and engaging "experience programs" (non-work activities).
• Operational Support: Get the tools you need to succeed with the provided working devices.