Roles & Responsibilities
1. Customer Service
- Greet and assist customers in a friendly and professional manner.
- Understand customers’ needs and recommend suitable products.
- Provide accurate information on product features, benefits, usage, and pricing.
- Handle customer enquiries and provide appropriate assistance.
2. Sales & Promotion
- Promote and demonstrate company products to customers.
- Achieve assigned daily, weekly, and monthly sales targets.
- Introduce ongoing promotions, discounts, and special offers.
- Encourage customers to make purchases through effective product presentation.
3. Product Knowledge
- Maintain good knowledge of all assigned products.
- Keep updated on new products, promotions, prices, and competitor activities.
- Ensure product information provided to customers is accurate.
4. Merchandising
- Arrange products neatly and attractively on shelves or display areas.
- Ensure products are properly labelled with prices and promotional information.
- Monitor stock levels and inform the supervisor when replenishment is required.
- Check product expiry dates and report damaged or expired products.
5. Sales Reporting
- Record daily sales and customer feedback accurately.
- Submit daily/weekly sales reports to the supervisor.
- Monitor sales performance against assigned targets.
- Report market and competitor information when required.
6. Store/Outlet Responsibilities
- Maintain cleanliness and proper presentation of the assigned sales area.
- Ensure promotional materials and displays are properly maintained.
- Follow outlet/company rules and operating procedures.
7. Teamwork & Communication
- Work closely with the Sales Team, Supervisor, and Outlet Staff.
- Communicate customer feedback and product issues to the relevant department.
- Support promotional events, roadshows, and other company activities when required.
8. Compliance & Professional Conduct
- Follow company policies, sales procedures, and workplace safety requirements.
- Maintain a professional appearance and behavior at all times.
- Handle company products and promotional materials responsibly.
- Perform other sales-related duties assigned by the supervisor or management.
Key Performance Indicators (KPIs)
- Achievement of sales targets
- Number of customers approached/engaged
- Product promotion and conversion rate
- Accuracy of sales reports
- Product/display presentation
- Customer service and feedback
- Attendance and punctuality
