Duty Manager / Senior Duty Manager

Responsibilities Manage daily staffing and assign tasks to meet front office operational needs and ensure smooth hotel functioning Supervise, train, motivate, and coach front desk staff to enhance team performance and service quality Facilitate clear communication and coordination among departments, staff, and management to support seamless operations Address guest complaints by investigating issues and implementing corrective actions to ensure guest satisfaction Maintain detailed and accurate records for incidents or concerns requiring management attention or emergency contact Execute additional duties as assigned by the immediate superior to support hotel operations Preferred competencies and qualifications Knowledge of Opera system to support front office operations Proficiency in Microsoft Office applications to manage administrative tasks Ability to perform shift duties including nights, weekends, and public holidays to ensure continuous front office coverage Diploma or equivalent in Tourism or Hospitality Management At least 3 years of relevant experience in a similar front office role