Front Desk Agent

Experience

1 - 3 years

Job location

Manama - Bahrain

Education

Any graduation

Nationality

Any nationality

Gender

Not mentioned

Vacancy

1 vacancy

Job description

Roles & responsibilities

Greet and welcome all guests approaching the front desk in accordance with Wyndham standards.

Be able to perform all front office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations, and performing administrative tasks.

Be familiar with all the front office software required for the front office agent.

Ensure that all hotel standards are met when serving the guests and handling information.

Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.

Review front office log and trace file daily.

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Be familiar with all in-house groups.

Be aware of closed out and restricted dates.

Assist front desk and guest service manager in performing coordinator duties.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Use proper etiquette at all times when communicating with guests and associates.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Maintain and market promotions and guest programs.

Maintain a clean work area.

Desired candidate profile

Company industry: Hotels, Hospitality

Department / functional area: Chefs, F&B, Housekeeping, Front Desk

Keywords: Front Desk Agent