Housekeeping Manager

Key responsibilities

Manage the overall housekeeping operations, including guest rooms, public areas, back-of-house areas, and laundry operations.

Lead, supervise, train, and monitor housekeeping teams to maintain required service and cleanliness standards.

Plan manpower deployment, duty rosters, daily operations, and workload allocation.

Conduct regular inspections and ensure compliance with established quality, hygiene, and safety standards.

Monitor housekeeping supplies, linen, equipment, inventory, and consumption.

Coordinate with operations, maintenance, front office, and other departments to ensure smooth service delivery.

Handle operational issues, complaints, and service deficiencies and ensure timely corrective action.

Monitor team performance, productivity, attendance, and training requirements.

Prepare operational reports and maintain accurate housekeeping records.

Ensure compliance with company SOPs and client/property requirements.

Requirements

Education: Diploma/Degree in hotel management or equivalent.

Experience: Minimum 7 years of experience in hotel housekeeping, including at least 2–3 years in a managerial position.

Must have experience working in a 4- or 5-star hotel/property with approximately 80–150 keys.

Strong operational knowledge of guest rooms, public areas, back-of-house, and laundry operations.

UAE experience is mandatory.

Facilities management experience would be an added advantage.

Strong leadership and team-management capabilities.

Excellent written and verbal communication skills.

Good computer skills, including MS Office and housekeeping/property management systems (PMS).

Strong attention to detail with a focus on service quality and operational standards.

Availability: Candidates should be immediately available or have a maximum notice period of one month.