MRO Weekend Shift Supervisor
Job Summary The MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery. This individual will be responsible to ensure customer retention and loyalty through customer-centric service as it relates to completion of work within compliance of 14 CFR Part 145 standards
Duties & Responsibilities Motivates, mentors, trains, and provides constructive criticism of assigned team members
Works with the Service Manager to perform annual team personnel reviews and monitors disciplinary actions put in place by the service manager to improve performance
Prioritizes workflow on assigned jobs
Maintains high level of communication with Service Manager, Production Scheduling, and other departments regarding project status and workflow
Makes technical decisions regarding discrepancies and job flow
Ensures safety procedures are followed at all times
Follows established procedures for assigned projects
Responsible for daily turn-over log with assigned project information
Manages projects and resolves discrepancies as required to ensure progressive work flow
Utilizes outside technical resources as appropriate
Understands safety procedures and utilizes support equipment in a safe manner
Service is performed IAW the Repair Station Manual and FAA regulations
Ensure that Western Aircraft Policy and Procedures are followed
Directly manages multiple projects incorporating maintenance, avionics, and interiors
Acts as customer liaison providing timely information regarding assigned projects
Ensures proper documentation of customer approvals
Ensures customer accounts are within established credit limits before return to service of aircraft
Works flexible hours to accommodate arrivals and departures of assigned projects
Performs other duties as assigned
Qualifications & Job Requirements Minimum five (5) years’ experience in general aviation
Minimum three (3) years’ experience in inspection
Minimum one (1) year leadership experience in general aviation
Thorough knowledge of aircraft completion, production, and manufacturing operations
Familiarity with the industry vendors, regulations, and current procedures for completing interiors on a timely and competitive basis
Must be able to read, understand and utilize blueprints in a fabrication business
Strong customer service skills
Education & Certifications
Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience
A&P certifications required
Other Prerequisites Pass pre-employment drug screen and background check
Ability to obtain Airport Issued security badge
Work Environment & Physical Requirements Work is performed in an aircraft hangar environment with moderate noise level, inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. Working around equipment with moving parts, ability to lift and carry 50 pounds, frequent standing sitting, walking balancing and stooping
Available Benefits Medical, dental, vision
Short term & Long term Disability - paid 100% by Company
Life & Accidental Death and Dismemberment - paid 100% by Company
Paid vacation, holidays, sick leave, jury duty, bereavement
Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
401K & Roth 401k with employer match
Flexible Spending programs
Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.