Senior Manager, SMB Benefit

About us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job description

Visa Commercial Solutions (VCS) is a world-class organization responsible for growing all flows between businesses and governments, from small businesses to the largest global corporations. The SMB Products team within VCS works closely with VCS sales teams as well as with financial institutions and fintechs to bring payment solutions that meet the needs of growth corporates, large enterprises, multinationals, governments, public sector entities, and small businesses around the world. The team is responsible for the product development and management of a comprehensive array of solutions that meet the needs of these organizations. These solutions target such important segments as fleet and mobility, B2B travel and corporate travel, AP/AR payments, and small business (SMB).

The Sr. Manager, SMB Benefits, plays a central role in developing Visa's small business benefits proposition. Each benefit represents an important component to Visa's global SMB strategy, culminating in a winning proposition that makes Visa the best way to pay and be paid.

The Sr. Manager role sits at the intersection of product strategy, partnerships, and commercialization and is responsible for sourcing and negotiating high quality benefit partners that elevate the global SMB value proposition including marketing, enrollment programs and budget. This role will partner with the broader Visa benefits organization, local stakeholders including product and sales leads, external partners, finance, accounting and more to run our global benefits organization as a business unit within the Visa Commercial Solutions Small Business product team.

The ideal candidate is an experienced product leader with the ability to influence in a fast-paced and dynamic environment. He or she must have proven experience in building and commercializing innovative products that deliver substantial value propositions to the market. This role requires strategic leadership, innovation, collaboration, relationship management, and problem-solving skills. He or she is creative and hands-on, has a bias towards action and is able to inspire others with his or her vision.

Responsibilities

Product development and management:

Define and execute the regional partner sourcing strategy for SMB benefits, including identifying, negotiating, and managing strategic benefit providers that lead to winning value propositions globally

Partner with the local markets to identify, package and commercialize the most attractive benefit packages

Partner with VCS global colleagues to define and prioritize needed benefit enrollment/management features and capabilities

Ensure each benefit provider is aligned to the overall Visa 2030 product strategy and can communicate the vision with customers, partners, and internally within Visa

Establish and standardize processes to ensure a simplified sales, implementation and onboarding model to support scale, in collaboration with each regional product/sales lead

Develop training materials and technical guides for each benefit/region

Support development of sales and go-to-market documentation

Educate and empower regional teams to drive client adoption and market penetration

Serve as subject matter expert for the portfolio of Visa Global SMB Benefits, both internally and externally with Visa clients

Develop KPIs and monitor performance for each benefit and regional benefit portfolios

Demonstrate thought leadership and enable flawless execution

Visa requires at least 3 days in office; expectations of these days will be confirmed by your hiring manager.

Qualifications

Basic qualifications:

8 or more years of relevant work experience with a bachelor degree or at least 5 years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred qualifications:

9 or more years of relevant work experience with a bachelor degree or 7 or more relevant years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Deep product management experience within commercial/B2B payments and small business software (including agentic capabilities and advanced small business software providers)

Prior experience with cardholder incentives or card products is a plus

Experience developing thoughtful narratives to drive the value proposition of each benefit through to adoption

Ability to own and manage a dynamic budget across multiple stakeholders in multiple regions

Proven track record of developing and executing a product vision for successful products based on a deep understanding of customer needs

Experience negotiating commercial agreements with external partners

Demonstrated thought leadership and the aptitude to think creatively and identify new opportunities to innovate and differentiate with evidence of tangible business results

Experience managing and developing strong partnerships across cross-functional teams within matrixed organizations to influence and create roadmaps

Excellent ability to develop and communicate strategy, and secure internal investment for products

Natural collaborator, with excellent communication skills and strong executive presence

Self-motivated and comfortable with ambiguity, possessing the maturity and competence to influence across multiple levels and organizations including internal and external stakeholders

Equal employment opportunity

Visa is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.