Ticketing Officer

Job Summary : We are looking for a Ticketing Officer to support our ticketing operations and ensure accurate and efficient flight booking and ticketing processes. The ideal candidate is detail-oriented, organized, and has a good understanding of airline ticketing and GDS systems.

Key Responsibilities :

• Handle flight reservations and ticket issuance using GDS (Amadeus, Galileo, or Sabre).
• Process ticket issuance, reissue, rerouting, cancellation, and refund according to airline rules.
• Check fares, flight schedules, passenger details, baggage allowance, and ticket conditions accurately.
• Monitor Ticketing Time Limit (TTL) and ensure bookings are processed within the required timeframe.
• Monitor flight schedule changes and coordinate alternative arrangements when necessary.
• Update ticketing and booking information accurately in the company's internal system ( Jambix).
• Maintain complete and organized records of ticketing transactions.
• Coordinate with Sales, Reservation, and Operations teams to ensure smooth travel arrangements.

Requirements :

• 1-3 year of experience in ticketing or travel industry; fresh graduates with relevant knowledge are welcome to apply.
• Familiar with Amadeus, Galileo, or Sabre is preferred.
• Good understanding of airline fares and ticketing procedures.
• Detail-oriented with strong accuracy and attention to detail.
• Good communication and coordination skills.
• Able to work under pressure and meet deadlines.
• Good English communication skills.
• Able to work independently and as part of a team.

What We Offer :

• Opportunity to develop your career in the travel and tourism industry.
• Hands-on experience with international ticketing and GDS systems.
• Professional and supportive working environment.
• Opportunities to learn and grow with the company.

Skills: Administration, Communication, Hospitality Management, Customer Service, English Language, Airline Ticketing