Compliance Lead

Take on a leadership role by formulating and executing strategic plans in line with company objectives

Set and ensure the reach of relevant team KPIs to help maintain excellent performance

Guide and assist clients in submitting necessary documents for BIR permit processing

Act as the liaison between clients and BIR, facilitating smooth communication and timely processing

Manage follow-ups with BIR and clients, ensuring swift and accurate processing

Address client inquiries and concerns related to permit processing

Update and maintain trackers for accurate record-keeping

Provide suggestions for process improvements to enhance efficiency

Serve as the main point of contact for clients' BIR-related concerns

Experience in business, communication, compliance, processing, or a related field

Strong interpersonal skills and ability to communicate effectively with clients and stakeholders

Detail-oriented with excellent organizational skills

Problem-solving abilities and a proactive approach to resolving concerns

Comfortable handling calls and corresponding through text, email, and chats

Previous experience in customer service, compliance, or a related role is preferred

Proficient in maintaining accurate records and trackers

Ability to manage multiple tasks and client interactions simultaneously

Enthusiasm for working in a dynamic and fast-paced startup environment

Familiarity with BIR processes and mall accreditation is advantageous