GENERAL MANAGER CLEANING AND FACILITIES MANAGEMENT

GENERAL MANAGER – CLEANING & FACILITIES MANAGEMENT

Company: Universal HRA Home Service Pte. Ltd. Location: Singapore Employment Type: Full-Time Experience Required: Minimum 3–4 years relevant management experience

ABOUT THE COMPANY

Universal HRA Home Service Pte. Ltd. is a Singapore-based cleaning and facilities management company providing professional cleaning services to residential and commercial clients.

We are looking for an experienced, responsible and hands-on General Manager to oversee the company's overall operations, manpower, client management, business development, sales, contracts, service quality and business growth.

JOB RESPONSIBILITIES

1. Overall Business & Operations Management

• Oversee the company's daily business and operational activities.
• Develop and implement operational plans, procedures and company SOPs.
• Set operational targets, KPIs and performance standards.
• Monitor overall company performance and identify areas for improvement.
• Ensure smooth and efficient daily operations across all projects.
• Handle urgent operational matters and make timely decisions.
• Report business and operational performance to senior management.

1. Cleaning & Facilities Management

• Oversee all cleaning and facilities management contracts.
• Ensure services are delivered according to client requirements, contracts and company standards.
• Conduct regular site inspections and quality audits.
• Monitor cleaning quality, productivity and service performance.
• Investigate service issues and implement corrective actions.
• Manage mobilisation and takeover of new cleaning contracts.
• Ensure smooth commencement of new projects.

1. Manpower Management

• Plan manpower requirements for all existing and new projects.
• Manage deployment of local and foreign employees.
• Prepare manpower schedules and deployment plans.
• Monitor attendance, punctuality, productivity and performance.
• Arrange staff replacements for leave, absenteeism and emergencies.
• Recruit and interview suitable staff when required.
• Conduct staff orientation, training and performance assessments.
• Handle staff performance and disciplinary matters.
• Develop supervisors and team leaders.

1. Client & Contract Management

• Maintain strong relationships with existing clients.
• Attend client meetings, site inspections and contract review meetings.
• Understand client requirements and ensure service standards are maintained.
• Handle client complaints and escalated service issues.
• Ensure timely follow-up and resolution of client concerns.
• Monitor contract renewals and service performance.
• Identify opportunities to increase services for existing clients.

1. Sales & Business Development

• Develop new business opportunities for cleaning and facilities management services.
• Identify and approach potential commercial clients.
• Build relationships with offices, schools, clinics, condominiums, retail outlets, property managers and other organisations.
• Conduct site visits and assess cleaning requirements.
• Prepare and review quotations and service proposals.
• Follow up with prospective clients and support contract negotiations.
• Develop strategies to increase company revenue.
• Identify new markets and potential business opportunities.
• Support the sales team in achieving business targets.

1. Tender Management

• Identify suitable government and private-sector tender opportunities.
• Review tender specifications, requirements and evaluation criteria.
• Coordinate tender preparation with the operations and management teams.
• Assist with manpower planning, costing and pricing.
• Review tender proposals before submission.
• Coordinate site surveys and tender briefings.
• Ensure required documents and certifications are properly prepared.
• Monitor performance of awarded contracts.

1. Financial & Cost Management

• Monitor operational costs and project profitability.
• Review manpower, equipment, transportation and consumable costs.
• Assist with annual budgets and business planning.
• Review pricing and quotations.
• Identify opportunities to improve cost efficiency.
• Monitor unnecessary wastage and operational expenses.
• Work closely with management and accounts on financial matters.
• Follow up on outstanding customer payments when required.

1. Procurement & Equipment Management

• Oversee purchasing of cleaning equipment, machinery, chemicals, tools, uniforms and consumables.
• Coordinate with suppliers and negotiate pricing where appropriate.
• Monitor stock and inventory levels.
• Ensure equipment is properly maintained.
• Monitor company assets and reduce unnecessary losses or wastage.

1. Quality, Safety & Compliance

• Ensure cleaning operations comply with applicable Singapore requirements.
• Ensure employees follow company SOPs and workplace safety procedures.
• Monitor safe use and handling of cleaning chemicals and equipment.
• Investigate workplace incidents and service-related issues.
• Ensure proper operational documentation and records are maintained.
• Support company audits, inspections and compliance requirements.

1. Staff Leadership & Training

• Lead and motivate operational teams.
• Conduct regular team meetings and briefings.
• Set clear responsibilities and performance expectations.
• Monitor staff discipline and professionalism.
• Identify training needs and arrange appropriate training.
• Develop supervisors and future management staff.

1. Marketing & Business Growth

• Support the management team in developing marketing and business-growth strategies.
• Identify new customer segments and service opportunities.
• Support online and offline marketing activities.
• Monitor customer feedback and company reputation.
• Develop business relationships and strategic partnerships.

1. Reporting & Administration

• Prepare regular reports covering operations, manpower, sales, contracts and performance.
• Maintain accurate operational records.
• Analyse KPIs and recommend improvements.
• Ensure proper documentation for clients, staff and contracts.
• Attend management meetings and contribute to business planning.

1. Emergency & After-Hours Operations

• Handle urgent operational issues and client emergencies.
• Arrange emergency manpower replacement when required.
• Respond to major service disruptions and operational problems.
• Coordinate service recovery with clients and operational teams.
• Be available to support critical operational matters when required.

WORKING HOURS & OFF DAYS

Please note that this is a management position with operational responsibilities.

• Working hours are not flexible and will be scheduled according to company and operational requirements.
• Weekly off-days are not fixed or flexible and will be assigned according to operational needs.
• The General Manager may be required to work outside normal working hours when operationally necessary.
• Occasional work on Public Holidays and scheduled off-days may be required due to urgent operational matters, client requirements, site inspections, staff shortages or business needs.
• The candidate must be prepared to handle urgent operational matters outside normal working hours when required.
• The role requires a high level of commitment, responsibility and availability.

REQUIREMENTS

• Minimum 3–4 years of relevant management experience.
• Experience in cleaning services, facilities management, property management, hospitality or a related service industry is preferred.
• Proven experience managing employees and multiple operational sites.
• Strong leadership and people-management skills.
• Strong sales and business-development skills.
• Good negotiation and client-management abilities.
• Strong organisational and problem-solving skills.
• Able to manage multiple responsibilities under pressure.
• Good knowledge of cleaning operations and service standards.
• Good computer, reporting and administrative skills.
• Strong command of English.
• Singapore Class 3 driving licence is an advantage.
• Relevant cleaning/facilities management qualifications are an advantage.

WHAT WE OFFER

• Competitive salary based on experience and qualifications.
• Full-time management position.
• Opportunity to take a key leadership role in a growing cleaning and facilities management company.
• Career development and performance-based progression opportunities.
• Professional working environment.

HOW TO APPLY

Interested candidates are invited to submit:

• Updated CV
• Relevant management experience
• Current and expected salary
• Notice period
• Relevant qualifications and certifications

📧 universalhrahomeservices@gmail.com

Only shortlisted candidates will be contacted.