Public Safety Telecommunicator (Office Automation)
About the Position: Serves as a Public Safety Telecommunicator (Office Automation) for dispatching Fire, Emergency Medical Services (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points/911 Centers. Incentives MAY be authorized for highly qualified candidates. See "additional information"
Major duties
- Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
- Provide initial incident command support until responding emergency units arrive on scene.
- Responsible for caller interrogation to determine the problem and the nature of the call.
- Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
- Monitor computerized fire alarm system and other alarm systems such as Joint Capabilities Integration Development System (ICIDS) alarm systems.
- Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
- Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
- Provide emergency medical dispatching assistance to callers with medical emergencies.
Qualifications
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Specialized Experience required at the GS-07 level: One year of specialized experience which includes: 1) Answering emergency and/or non-emergency calls for police, fire, medical or ambulance assistance; 2) Dispatching emergency personnel AND vehicles; and 3) Operating automated systems, emergency dispatching and communications equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. In addition to the requirements above, this position requires a typing proficiency of at least 40 word per minute (WPM) based on a 5 minute sample with 3 or fewer errors.