Sales Consultant

High-level statement

Responsible for showing and selling new cars to people who visit the showrooms. As customer representatives, greet arriving customers and make themselves available to answer questions; explain the features of different models and apprise shoppers of financing options and warranties.

Essential duties and responsibilities

Sales / sales presentation

Meet and maintain monthly / annual sales targets

Greet potential customers while adhering to company policies and procedures for presentation, dress code, cleanliness of work space and timekeeping; project and maintain the proper image of the company and product

Use the sales kit throughout the selling process to ensure that the proper standards of presentation and process are followed

Determine customer needs and requirements for a particular vehicle

Agree with the customer on the type of vehicle required and support the recommendation by emphasizing the benefits of the vehicle

Maintain confidentiality in all aspects of the business as outlined in the company’s policies and procedures

Maintain a warm, friendly, helpful, and enthusiastic attitude throughout the sales process

Sales process

Check the system for vehicle availability

Ensure full understanding of various financing packages, calculations, and documentation requirements

Assist the customer in choosing the best financing option for them

Follow up on the approval for customer financing

Initiate orders through approved sales guidelines

Use the approved customer communication schedule to ensure proper tracking after the sale is made

Post sale

Implement approved vehicle scheduling and delivery process

Contact the customer three days after vehicle delivery to ensure customer satisfaction with the sale; remind him of first service visit and inform him that he may receive calls for survey purposes

Ask for referrals for other potential customers

Key performance indicators

Revenue

GP %

Volume

Profit / discount rate

Minimum requirements for the role

Qualifications: University degree

Experience: 2 years’ minimum experience in field sales

Knowledge, skills and abilities:

Excellent verbal and written communication skills

Good computer skills

Fluent in English and Arabic

Excellent interpersonal skills