OPERATION MANAGER

Job Summary Lead and inspire a retail store team to exceed sales targets and KPIs while delivering exceptional customer experiences. Manage operations, inventory, loss prevention, and marketing initiatives to drive profitability and operational excellence. Responsibilities Foster a sales-driven culture aligned with operational and strategic goals to achieve or exceed sales targets, KPIs, and profitability. Develop and execute short- and long-term plans to control expenses and optimize sales and service. Ensure high standards of customer experience by engaging with customers and coaching employees on the sales floor. Recruit, train, develop, and manage a high-performing team to meet store objectives. Conduct productivity conversations, coaching, recognition, and performance management to hold team members accountable. Spend 80% of working time on the sales floor actively selling and supporting the team. Analyze store performance using controllable operational KPIs (e.g., CR, UPT, ATV) and lead the team to improve results. Control personnel expenses (PEX) and manage staff scheduling efficiently to balance sales targets and customer service. Complete required local and global training programs to maintain operational standards. Analyze customer profiles, buying trends, and competitive data to inform business strategies and provide feedback to Area/District Manager. Implement and monitor loss prevention education, training, and compliance programs to minimize shrinkage. Oversee merchandise processing for incoming and outgoing inventory and manage physical inventory counts to meet shrink goals. Execute marketing initiatives and events within budget while maintaining strong communication with local PR and marketing teams. Participate in new store openings and closings, including travel as required. Attend Store Manager meetings and offsite training sessions. Accurately process POS transactions including sales, exchanges, discounts, and refunds while ensuring POS access rights comply with retail policies. Maintain visual merchandising guidelines and store presentation standards. Communicate and address store maintenance needs promptly. Comply with all policies, procedures, operational competencies, and safety standards to maintain a safe working environment. Work non-traditional hours including weekends, evenings, holidays, and overtime as required. Required competencies and certifications Proven leadership skills to inspire, motivate, and develop teams through clear communication, mentorship, and strategic hiring. Ability to analyze sales data, KPIs, and store processes to achieve and exceed sales targets. Strong operational management skills including task prioritization, delegation, staff scheduling, and inventory control. Agility to adapt quickly to changes in policies, technology, and market conditions while maintaining resilience under pressure. Proficient in using PC and reporting tools (e.g., BI) and experienced with POS systems. Preferred competencies and qualifications Minimum 2 years of management experience in a customer service-oriented retail environment, preferably apparel or footwear. Previous experience in beauty, skincare, retail, or sales management. 10–15 years of relevant experience preferred. Demonstrated success in achieving sales targets and managing retail teams. Strong communication and customer service skills. Sales-driven mindset with good business and commercial awareness. Knowledge of beauty products and/or treatments is advantageous. Ability to work in a fast-paced retail environment including weekends and public holidays.