Travel & Customer Care Assistant - Student

Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel & Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support. Key Responsibilities Travel & Customer Care

• Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met
• Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking
• Identify and escalate complex cases to the appropriate team members when required
• Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records
• Ensure compliance with internal procedures, data protection rules, and financial guidelines
• Support administrative tasks and team coordination as needed
• Troubleshoot participant documentation issues and follow escalation processes

Admin, IT & Tools

• Use internal platforms and helpdesk tools to efficiently assist participants
• Work with databases, IT systems, and standard office tools
• Ensure all data handling complies with GDPR and internal IT security protocols
• Promote sustainability principles as part of EMAS commitments

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• Available between June and August (with extension until September–October for German and/or Polish speakers)
• Excellent command of English (written and spoken)
• Good written skills in German, Dutch, and/or Polish
• Strong customer service mindset and professional communication skills
• Well-organised, able to manage priorities and meet deadlines
• Detail-oriented, with a focus on quality, accuracy, and consistency

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