Technical Support Officer

Would you like to work for an international company where technology and healthcare come together?

As a Technical Support Officer, you will become part of a close-knit team, supporting customers with high-quality software solutions for the medical sector. You'll benefit from a comprehensive training programme and plenty of opportunities to grow both personally and professionally.

Your responsibilities as a Technical Support Officer:

As a Technical Support Officer, you are the first point of contact for customers who need technical assistance. You primarily support French-speaking customers, while also communicating regularly in English with colleagues and customers from other countries.

• Provide technical support to customers regarding software, hardware, and connectivity issues.
• Assist customers via phone, email, and remote support, primarily in French.
• Analyse technical issues and work together with customers to find the most suitable solution.
• Guide customers through software installations, updates, and configurations.
• Accurately register and follow up on support requests in the CRM system.
• Escalate more complex issues to specialised colleagues when necessary.
• Work closely with colleagues and other internal departments to resolve complex technical queries.

Who are we looking for?

• You have initial experience in Technical Support, Customer Support, or an IT Help Desk role.
• You have a strong interest in software, IT, and technology.
• You are fluent in both French and English, both spoken and written, as you will use these languages daily when communicating with customers and colleagues.
• You are solution-oriented and remain organised when dealing with multiple requests at the same time.
• You are able to prioritise effectively and manage your workload efficiently.
• A secondary education diploma (A2 level) is sufficient. Above all, we value your motivation, eagerness to learn, and passion for technology.