Customer Service Representive

Responsibilities:

Manage Communications: Respond promptly to customer inquiries via phone, live chat, email, and social media.

Resolve Issues: Investigate customer complaints, troubleshoot problems, and process billing adjustments, refunds, or exchanges Maintain Records: Log details of customer interactions, comments, and actions taken accurately inside CRM systems like Zendesk.

Requirements:

Minimum qualification of BSC 1 year of previous experience in a similar role