HAIR TECHNICIAN

Job Title: Hair Salon Assistant Job Summary: A Hair Salon Assistant plays a crucial role in providing support and assistance to the hairstylists and salon professionals in delivering top-notch beauty and haircare services to clients. This role involves a combination of customer service, salon maintenance, and administrative tasks to ensure the smooth operation of the salon. Responsibilities: Client Assistance:-

Greet clients in a friendly and professional manner upon arrival.

Assist clients in getting settled and provide them with salon robes or other amenities as needed.

Offer beverages and ensure client comfort while waiting for services.

Escort clients to shampoo stations, styling chairs, or other service areas.

Shampooing and Preparatory Duties:

Shampoo and condition clients' hair, ensuring a thorough and relaxing experience.

Prepare clients for haircuts, colour treatments, and other services by providing clean capes and drapes.

Assist with the application of colour, perms, and other chemical treatments, following safety protocols.

Salon Maintenance:

Maintain a clean and organized work environment by sweeping hair clippings, sanitizing equipment, and replenishing supplies.

Launder and fold salon towels and capes.

Ensure that styling stations and shampoo areas are well-stocked and organized.

Product Assistance:

Provide support in selling haircare and beauty products to clients.

Explain product benefits and assist with product selection.

Appointment Scheduling and Reception:

Answer phone calls, schedule appointments, and manage the appointment book.

Greet walk-in clients and assist with their inquiries.

Handle cash transactions and process payments for services and products.

Client Relations:

Listen attentively to clients' requests and relay their preferences to the hairstylists.

Assist in ensuring client satisfaction by addressing their concerns or needs promptly.

Collect feedback and comments to help improve services.

Laundry and Cleaning:

Regularly wash and sanitize towels, capes, and salon linens.

Clean and disinfect salon tools, equipment, and workstations.

Monitor and maintain cleanliness in public areas of the salon.

Assist with Retail Sales:

Keep track of inventory and notify the salon manager when products need to be restocked.

Assist in organizing product displays and promotions.

Adherence to Safety and Hygiene:

Follow salon policies and procedures for sanitation and safety.

Maintain a clean and hygienic appearance and adhere to salon dress code.

Professional Development:

Stay updated on the latest beauty trends and industry practices.

Attend training sessions and workshops as required by the salon.

Others

Any other duties / works as assigned by your reporting superiors.

Qualifications: High school diploma or equivalent.

Previous experience in a salon or customer service role is a plus.

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Basic knowledge of haircare and beauty products.

Attention to detail and cleanliness.

Friendly and professional demeanour.

Physical stamina to stand for extended periods and perform repetitive tasks.

A Hair Salon Assistant is an essential part of the salon team, contributing to a positive client experience and the overall success of the salon. This role requires a customer-focused attitude, teamwork, and a willingness to learn and grow in the beauty industry.6