Senior Incident & Problem Process Manager
Privaloma:FinTech
- Overall IT experience of 8 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management, or service governance.
- Hands-on experience with incident management, problem management, Major IncidentManagement, Service Operations or ITSM governance activities.
- Strong understanding of ITIL practices, particularly Incident Management, Problem Management, Service Desk, Change Enablement, Service Continuity, and Continual Improvement.
- Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management orequivalent enterprise workflow platforms.
- Solid understanding of infrastructure and application ecosystems, including Unix,Windows, Networks, Databases, Middleware, MQ, Scheduling, Storage andMonitoring technologies.
- Experience in banking, capital markets, corporate banking, regulated technology environments, or other high-availability production environments is a strong advantage.
- Prior exposure to operational resilience, audit, operational risk, controls orregulatory environments would be beneficial.
Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.