Senior Change Manager
Privaloma:FinTech
- Overall IT experience of 5-10 years , preferably in IT operations, production support, application support, infrastructure support, IT service management, or service coordination.
- Hands-on experience with operational change management, change advisory board facilitation, production change coordination, or ITSM RUN activities.
- Good understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Configuration Management, and Continual Improvement.
- Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management orequivalent enterprise workflow platforms.
- Ability to understand infrastructure and application dependencies across technologies such as Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage, and monitoring ecosystems.
- Experience in banking, capital markets, corporate banking, regulated technology environments, or high-availability production environments is a strong advantage.
- Prior exposure to operational controls, audit requirements, production stability, resilience governance, or service reporting would be beneficial.
- Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.