Client & Business Development Manager - APAC & Middle East

Client & Business Development Manager – APAC & Middle East 📍 Dubai or Abu Dhabi, UAE | Full-time

Role Overview

Training The Street is seeking a highly organised, client-friendly and commercially aware Client & Business Development Manager to support the growth, delivery and management of training programs across APAC and the Middle East. Working closely with the Head of Business Development and the wider APAC team, the role involves managing selected client relationships, responding to incoming requests, shaping tailored training solutions, preparing proposals, coordinating delivery and supporting regional marketing activity.

This is not a purely administrative role, nor a pure cold-sales role. It requires someone who combines strong organisation with client confidence, commercial judgement and solution-selling awareness, and who can help drive regional growth through excellent relationship management.

Key Responsibilities

Client & Account Support

Manage selected client accounts and develop relationships across APAC and the Middle East, with senior support where needed

Act as a reliable day-to-day contact for client queries, follow-ups and program coordination

Ensure clients receive timely, professional and well-organised responses

Build strong client relationships through a positive, energetic and polished communication style

Business Development, Solution Sales & Regional Growth Support

Support targeted business development activity across the region, including follow-ups with existing clients and warm prospects

Use a consultative, solution-sales mindset to understand client training needs, ask thoughtful questions and help position the most relevant TTS capabilities

Work with regional and global marketing colleagues to design campaigns that generate new client conversations

Identify referral opportunities and areas of potential revenue growth by speaking with existing clients and working through relevant networks

Convert incoming enquiries into well-managed opportunities by maintaining momentum, coordinating internal input and ensuring clients receive clear, commercially thoughtful responses

Research target firms, maintain prospect lists and support outreach around priority sectors, markets and training themes

Proposal & Commercial Support

Prepare draft proposals, agendas and client documents based on direction from the Head of Business Development

Translate client requirements into practical proposal structures, program options and follow-up materials, taking direction from the Head of Business Development while developing independent client judgement over time

Coordinate contract paperwork and help ensure signed agreements are completed before delivery

Keep Salesforce updated with accounts, contacts, opportunities, proposal status and program details

Program Management

Coordinate the full program lifecycle from confirmed opportunity to delivery

Ensure materials, trainer instructions, participant information and logistics are set up properly

Work closely with CSMs, trainers and internal teams to ensure programs run smoothly

Attend selected day-one program kick-offs where useful, especially for important regional clients

Coordinate post-program feedback reports, client follow-up notes, invoicing and internal debriefs

Regional Marketing, Events & Public Courses

Support regional marketing efforts across APAC and the Middle East, including promotional programs, campaigns and events targeting existing clients and prospects

Support the planning and promotion of in-region public modelling courses

Coordinate event logistics, client invitations, registration follow-up, marketing materials and post-event actions

Track attendance, client feedback and follow-up opportunities from free events, campaigns and public courses

Trainer & Internal Coordination

Brief trainers on client requirements, program context and delivery expectations

Ensure internal handovers are clear and that CSMs have the information they need

Maintain accurate records of client interactions, proposals, training engagements and follow-up actions

Support regional reporting on pipeline, confirmed programs, feedback and client engagement activity

Key Skills & Experience

Essential

3–7 years' experience in program management, account management, client service, training coordination, professional services or sales support

Strong attention to detail with the ability to manage multiple priorities simultaneously

Excellent written and verbal communication skills in English

High proficiency in Word & PowerPoint (Written proposal and presentation development is critical)

Experience using Salesforce (or similar CRM systems)

Confidence supporting business development activity, consultative selling, client follow-up, marketing campaigns or events

A strong service mindset, with the confidence and personality to build positive client relationships

Commercial awareness - able to connect regional priorities, client opportunities and marketing activity to pipeline development

Existing right to work in the UAE, or eligibility to obtain a UAE work visa

Helpful Experience

Exposure to financial markets, banking, asset management, sovereign wealth funds or professional training environments

Experience supporting senior stakeholders or regional leadership

Experience planning events, webinars, public courses or professional programmes

Arabic language skills are helpful but not essential

Personal Attributes

Organisational and prioritisation skills: Able to plan, sequence and follow through on multiple workstreams independently, without close supervision

Client relationship-building: Communicates clearly and professionally in a way that builds trust and confidence with clients

Multitasking under pressure: Maintains accuracy and attention to detail while managing several moving parts at once

Collaboration and teamwork: Works constructively across internal teams and contributes to shared outcomes

Adaptability: Adjusts approach effectively in a fast-moving, resource-lean regional environment

What Training The Street Offers

Exposure to leading global financial institutions and senior market participants

A dynamic, entrepreneurial regional team with strong global support

Opportunities to grow into more senior client-facing or business development roles

Competitive compensation package, commensurate with experience