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English Customer Service (Logistics & Shipping) – Yogyakarta

About TP Indonesia TP Indonesia is part of TP Group, a global leader in digital business services. We provide exceptional customer experience (CX), digital solutions, and business process outsourcing (BPO) services to some of the world's leading brands.

With operations across multiple countries, TP Indonesia offers a dynamic, inclusive, and collaborative work environment where employees can grow their careers while making a meaningful impact. We are currently looking for passionate and customer-focused professionals to join our team in Yogyakarta.

Job Description

As an English Customer Service Representative (Logistics & Shipping), you will support a leading US-based logistics and shipping company by delivering exceptional customer service to international customers.

Responsibilities

• Handle customer inquiries via phone calls, live chat, and email.
• Provide accurate information regarding logistics, shipping, products, and services.
• Resolve customer concerns efficiently while ensuring a positive customer experience.
• Maintain professional communication with customers from various countries.
• Accurately document customer interactions in the internal system.
• Meet quality and productivity standards while ensuring customer satisfaction.

Requirements

• Minimum education: Diploma (D3) from any major.
• English proficiency: Minimum C1 (Advanced).
• Excellent verbal and written communication skills in English.
• Customer service experience is an advantage, but fresh graduates with strong English skills are welcome to apply.
• Willing to work permanent night shifts (9:00 PM – 6:00 AM).

-Willing to work fully onsite in Yogyakarta.

Benefits

• Gross salary: IDR 4.1–4.6 million/month (excluding allowances).
• Career development opportunities within a global company.
• Professional training and continuous learning.
• International working environment.
• Supportive and collaborative workplace.

Additional Information Work Location: TP Indonesia – Yogyakarta Working Arrangement: Fully Onsite Shift: Permanent Night Shift (9:00 PM – 6:00 AM)

If you are passionate about customer service and confident in communicating in English, we'd love to hear from you!

Skills: English Host, English Language, English Customer Service, English-Indonesian Translation, English Translation