customer service representative - call centre

*Customer Service Representative*

*Toronto Event Rentals Inc. ? South Etobicoke, ON.*

*Start Date: *To be confirmed.

Toronto Event Rentals is a leading provider of high-value equipment for corporate events across the GTA. We are seeking a professional, organized, and detail-oriented *Customer Service Representative* to join our team.

*Schedule (Seasonal Position)*

Due to the seasonal nature of our business, hours vary by season:

• *Part-Time (Off-Season):* Monday?Thursday, 8:00 AM ? 3:00 PM
• *Full-Time (High Season):* Monday?Friday, 8:00 AM ? 3:00 PM

Candidates must be flexible and available to transition between part-time and full-time based on seasonal demand. *We are looking for a candidate who is interested in a long-term position and growing with our company.*

• _Applicants must be legally entitled to work in Canada_

*Compensation & Training*

• *Starting at $20/hour* (6-month probation period)
• *$21/hour after successful completion of probation*
• An additional raise may be considered after *1.5 years*, based on performance
• Training will be provided in the probation period.

*Key Responsibilities*

• Respond to client inquiries via phone and email.
• Prepare quotes, invoices, and rental agreements.
• Send invoices and prepare refunds if requested.
• Coordinate event details and logistics with clients and internal teams.
• Keep client files and order details organized in our system.
• Ensure high-level customer satisfaction through clear communication and follow-up.
• During slower periods, assist with light office and showroom tasks such as taking product photos and helping with inventory counts to support the team and maintain consistent hours.

*Qualifications & Skills*

• Minimum 2+ years of customer service experience (event industry experience is an asset)
• Strong written and verbal communication skills in English
• *Tagalog-speaking* candidates are strongly preferred, as Tagalog is an asset for communication with members of our team and/or clientele.
• Exceptional organizational and time-management abilities.
• Ability to manage multiple projects and deadlines simultaneously.
• High attention to detail.
• Professional demeanor with strong problem-solving skills.
• Comfortable using CRM systems and Microsoft Office (including Excel) and Google Workspace.
• Reliable and adaptable, with the ability to work part-time in slower seasons and full-time during peak season.

Pay: From $20.00 per hour

Benefits:

• Casual dress
• On-site parking

Work Location: In person