Customer Service Representative

Communicating with customers through various channels (telephone, online chat, or face-to-face) to provide support and information about services.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Acknowledging and resolving customer problems.

Knowing our Services inside and out so you can answer questions.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensuring customer satisfaction and providing professional customer support.

Performing other related duties as assigned.

Bachelor’s degree.

Experience as a Customer Support Specialist or in a similar CS role.

Familiarity with our industry is a plus.

Understanding of how CRM systems work.

Excellent communication and problem-solving skills.

Multitasking abilities.

Patience when handling tough cases.

Ability to work under pressure and meet tight deadlines while maintaining professional standards.

Non-gender-based.

Giza residents preferred.