Assistant Restaurant Manager
Business Operations
Assist the Restaurant Manager in daily operations to deliver quality food, service and ambience to our guests
Ensure that standard operating procedures are maintained consistently, including service recovery, restaurant task cycle and cost control
Take ownership of outlet sales, food quality and guest experience
Uphold safety, hygiene and cleanliness as required by NEA/SFA regulations and company requirements
Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary
People Management
- In-charge of recruitment, selection and training of new hires
- Monitor and manage the staff performance including punctuality, customer service and food quality
- In-charge of overall supervision of the outlet
- Facilitate innovation and lead staff to implement change
Customer Service
Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
Ensure and maintain service quality and professional etiquette
Customer feedback management
Adhering to Quality and Standards
Examine food and beverage preparation
Ensure quality control for food and service
Skills/Qualifications
- Minimum 2 years of relevant experience in managing F&B restaurants
- Willing to be involved in hands on operations
- Excellent communication and interpersonal skills
- Possess strong leadership qualities
- Able to work shift hours
Full Time: 6 Days/Week, 10 Hours/Day (Including 1 Hour break)