Floor Supervisor
TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada. TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.
Sound like weed be a good fit? Here’s where you come in.
Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
Where you’ll be planted This position will be on-site in our Maplewood, NJ dispensary. Our hours of operation are 8am - 9pm/10pm 7 days per week. This role will require availability during nights, weekends, and some holidays.
Why TerrAscend? Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.
To be blunt, this role will be about (Responsibilities): Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend’s policies, rules, and procedures.
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
Develop and maintain strong relationships with patients and caregivers by anticipating needs.
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively.
Assist the senior dispensary leadership as needed.
Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings.
To be successful in this role we know you’ll need( Requirements): Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
At least one (1) year of customer service, retail, or related experience preferred
Cannabis experience a plus
Must be flexible regarding work schedule, including evenings, weekends, and holidays
At least one (1) year of supervisory or leadership experience
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What We Offer Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members.