Head of Mentor Academy (Teaching Center Lead)
About TeenCare TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents. We work with thousands of families weekly, helping teens become more confident, self-driven, and emotionally strong — while helping parents make better decisions. We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.
The Role You will lead and scale the Mentor Academy — responsible for how mentors are hired, trained, and supported to deliver consistently high-quality sessions. This role sits at the intersection of education, operations, and product quality.
What You’ll Do
- Build & Scale Mentor Supply
- Manage end-to-end mentor pipeline (sourcing → training → deployment)
- Ensure sufficient mentor capacity to support growth
- Run the Mentor Academy
- Design and deliver onboarding and continuous training programs
- Develop clear frameworks for how mentors run effective sessions
- Ensure Consistent Quality
- Monitor session quality using internal tools and feedback systems
- Work closely with QA and product teams to improve mentor performance
- Manage Mentor Performance
- Track mentor performance and engagement
- Coach, develop, and retain high-performing mentors
- Improve Learning Experience
- Continuously refine session quality and student experience
- Translate insights from mentor sessions into product and curriculum improvements
What We’re Looking For
- 5+ years experience in education, training, coaching, or operations
- Experience building or managing training programs or service teams
- Strong execution skills — able to turn ideas into structured systems
- Comfortable working with data and performance metrics
- High ownership and accountability
Nice to Have
- Experience in edtech, coaching, or youth development
- Experience managing large freelance or distributed teams
- Familiarity with AI tools or data-driven operations
Why Join Us
- Competitive compensation package, up to VND 45M
- Work on a product used weekly by thousands of families
- Build a system from the ground up with real ownership
- High-impact role directly tied to company growth
- Fast-paced, high-performance environment
How to Apply Send your CV and a short note on: “How would you ensure consistent quality across 1000+ mentors?”
Skills: Customer Service, HR Administration, Communication Skills, Administrative Logistics, Microsoft Office, Teamwork, Document Management, Administration, Organizational Skills, Educational System Management