Customer Service & Transport Manager

•Define policies, service directions, and build good relationships with company clients. •Plan operations for customer service staff. •Set performance targets, provide guidance, and establish workflows for customer service staff to achieve target goals. •Oversee and control customer service and customer relations operations in accordance with company policies. •Provide problem-solving guidance to customer service staff to ensure smooth operations. •Motivate employees and build a work environment where staff feel valued and passionate about service mind. •Coordinate company product issue resolution with clients and offer service proposals for maximum customer satisfaction. •Collect customer complaints and conduct meetings with relevant parties to find corrective and preventive actions against recurrence. •Plan routes, delivery cycles, and track on-time, accurate delivery, as well as handle real-time problem-solving during transit. •Prepare and manage transportation budgets, fuel costs, and maintenance expenses, and analyze cost per trip to maximize resource efficiency. •Manage workforce allocation, work schedules, performance evaluations, and monitor driver and assistant behavior. •Maintain and oversee quality management systems (ISO 9001, ISO 14001, TS 16949). •Ensure customer service staff participate in 5S activities. •Perform other duties as assigned by the supervisor.

Qualifications: Age: 30 years old and above Bachelor's Degree - Master's Degree in a related field Experience: 5 years or more Good interpersonal skills with colleagues and company clients. Creative mindset in providing customer service for the maximum benefit of the company. Ability to manage work systematically, diligent, patient, and able to work well under pressure. Highly proficient in using Microsoft Office programs.