Application Support

Handle daily support tickets from Registration, Nursing, Pharmacy, Laboratory, Radiology, and other hospital departments.

Distribute support coverage across outpatient clinics and inpatient departments, including Emergency.

Provide shift-based support according to the hospital’s operational requirements.

Train new users on the HIS during onboarding and departmental deployment.

Monitor data-entry accuracy and resolve application-related data issues.

Escalate issues requiring System Administration or HIS vendor intervention.

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Mandatory: Previous Application Support / IT experience in hospitals or healthcare facilities.

Hands-on experience supporting HIS applications is required.

Good understanding of hospital workflows and clinical departments.

Strong troubleshooting and problem-solving skills.

Good communication skills and ability to work effectively with different hospital departments.

Willingness to work on shifts according to hospital operational requirements.