Back of House Supervisor
Job Summary
Supervise shifts and team members to ensure excellent food quality, safety, cleanliness, and compliance with operating standards in a fast-paced food service environment.
Responsibilities
- Lead and supervise team members during assigned shifts to maintain operational efficiency
- Deploy team members based on business volume and operational needs to optimize productivity
- Maintain high standards of guest service by ensuring order accuracy and timely service delivery
- Ensure food preparation, holding, portioning, and presentation meet quality and safety standards
- Monitor cleanliness, hygiene, and workplace safety throughout shifts to comply with regulations
- Support opening and closing procedures by completing shift checklists accurately
- Coach team members by providing on-the-job guidance and constructive feedback to improve performance
- Assist in training and onboarding new employees to ensure smooth integration into the team
- Monitor stock levels, product availability, and wastage to support inventory control
- Handle guest feedback professionally and escalate significant issues to management promptly
- Complete shift records, reports, and operational checks to maintain accurate documentation
- Support front-of-house (FOH) and back-of-house (BOH) operations as needed to ensure smooth workflow
- Comply with Chick-fil-A operating standards and Singapore laws and regulations consistently