CALL CENTER AGENT

Handle customer requests professionally and sympathetically Exceed client and company performance expectations Maintain customer account information and records Participate actively on a team working together to solve customer issues Interact with client departments when escalations are required Ability to handle stress, show empathy and not take difficult customers personally Ability to work in a team environment accepting responsibility for decisions and how results may impact team

Qualifications/Requirements: High School Diploma or equivalent is required With Customer Service background Strong written and verbal communication skills Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material Strong multi-tasking ability