Retail Sales Executive
E-Commerce
KEY RESPONSIBILITIES
- Welcome and engage customers in a professional and approachable manner
- Understand customers' needs and recommend suitable products, materials and customisation options
- Provide customers with accurate product, leather and pricing information
- Drive retail sales and work towards individual and team sales targets
- Follow up with potential customers and sales enquiries
- Build strong relationships with new and returning customers
- Maintain a high standard of customer service throughout the sales journey
- Ensure customer orders and customisation requirements are recorded accurately
- Maintain high standards of product presentation and retail display
- Assist with day to day retail operations and upkeep of the store
- Develop strong knowledge of Stone For Gold's products, materials and craftsmanship
- Support the team during launches, events, activations and other retail activities when required
REQUIREMENTS
- Strong sales and customer service skills
- Confident in approaching, engaging and communicating with customers
- Comfortable recommending products and closing sales
- Strong attention to detail, especially when handling customised orders
- Professional, well presented and customer focused
- Responsible, punctual and proactive
- Willing and eager to learn about leather, craftsmanship and bespoke products
- Comfortable working towards sales targets
- Able to work retail hours, including weekends and public holidays when required
- Strong interest in cars, watches, leather goods, luxury products or craftsmanship is highly preferred
- Able to start within a short notice period is preferred
QUALIFICATIONS
- Minimum GCE N/O Levels, NITEC, Higher NITEC, Diploma or equivalent
- At least 1 year of relevant sales or retail experience preferred
- Experience in luxury retail, watches, automotive, fashion or lifestyle products is an advantage
- Relevant retail or sales qualifications are an advantage but not mandatory