Customer Account Operations Executive

Job Responsibilities

• Manage end-to-end order management operations and activities for assigned customers, including order processing, documentation, ERP data accuracy, monitor and follow-up order status to ensure complete delivery on time. • Create and maintain Customer Master Data and Specific Information in ERP system, ensure data integrity and compliance with internal standards. • Coordinate with internal teams (SCM, Logistics, Engineering, Global Offices) to meet customer requirements, resolve operational issues, handling claims, returns and engineering queries. • Monitor demand signals, analyze and compare forecast & actual order booking of assigned customers to identify large deviation from the agreement. • Keep tracking item lifecycle from NPI to MP and business award. Track inventory (including consignment stock), supplier performance, and KPIs to identify risks and improvement opportunities. • Proactively manage supplier capacities, monitor supplier fill-rates and stock levels. • Follow up payment status with customer on regular base, work with Sales team to settle overdue payment to support smooth supply chain operations. • Support Sales and Business Development activities, including customer meetings and Sales team coordination.

Job Requirements Competencies & Skills: • Able to work in a fast-paced office environment and handle tasks under deadlines. • Well organized, detail oriented, superior in organization and priority setting, accurate with attention to detail and the ability to multi-task. • Strong analytical and problem-solving, communication and interpersonal skills. • Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus. • Familiar with the different Shipping Methods and Incoterms. • Ability to work independently and in a team with a pro-active, self-motivated, diligent and responsible manner. • Ability to effectively work with colleagues from different departments and cultures. • Good command in spoken and written English and local language, another foreign language will be a plus. Education & Work Experience: • Commercial vocational training or diploma in Business or related field. • Minimum 2 years of work experience in customer service, order processing for international customers (B2B experience is a plus).

Data collected will be treated in strict confidence and used for recruitment purpose only.