Customer Service Executive - Imports

Prepare proper import shipping documentation and liaise with shipper, consignee, various authorities, shipping and overseas agents and execute the freight operations in a proper and efficient manner

• Review of customer enquiries for the company’s import freight and logistics business scopes
• Prepare quotations for customers (Nomination / Delivery - FCL / LCL)

• Perform proper clarifications and negotiations with customers on the proposals submitted
• Review of customer orders to ensure no difference in proposals/quotations offered and customer orders

• Liaise with various logistics appointed subcontractors and execute the supervision and management of related logistics services delivered in a proper and efficient manner
• Initiate proper disposition action for nonconforming services

• Perform necessary corrective and continual improvement actions and programs as directed by management
• Perform any other duties assigned as and when required