HR Team Leader
Core duties & responsibilities
- HR department leadership & supervision
Supervise and control all activities of the HR department.
Assign tasks, set priorities, and monitor performance of HR team members.
Ensure HR team compliance with policies, timelines, and quality standards.
Act as the final internal checkpoint before HR matters are escalated to management.
- Workforce HR operations (riders, drivers & staff)
Oversee end-to-end HR operations for:
Bike riders
Car drivers
White-collar employees
Ensure proper execution of:
Recruitment and onboarding
Documentation and employee records
Medical insurance coordination
Leave and workforce status management
Disciplinary actions and investigations
Ensure no operational disruption due to HR delays.
- Compliance, legal & MOHRE oversight
Ensure full compliance with:
UAE labor law
MOHRE regulations
WPS governance (oversight only)
Medical insurance requirements
Review and approve all HR compliance submissions and responses.
- Policy implementation & enforcement
Implement and enforce group HR policies, code of conduct, and disciplinary matrix.
Ensure consistent application of policies across organization and group entities.
Prevent unauthorized exceptions or informal practices.
Escalate policy breaches and risks to executive management.
- Disciplinary actions, grievances & investigations
Supervise and approve all disciplinary cases before issuance.
Lead complex investigations involving:
Misconduct
Absconding
Fraud or policy violations
Ensure investigations are fair, documented, and legally compliant.
Act as the HR authority for grievance handling and resolution.
- Medical insurance & employee benefits oversight
Oversee medical insurance coordination for all employees.
Ensure continuous coverage and compliance.
Review insurance enrollments, deletions, renewals, and claims coordination.
Escalate coverage gaps or provider issues.
- ERP, HR systems & data governance
Ensure ERP/HRMS data accuracy, integrity, and timeliness.
Approve HR workflows, permissions, and controls.
Conduct periodic HR data audits and corrective actions.
Ensure reporting accuracy across all HR systems.
- Coordination with operations, PRO & finance
Act as the main HR coordination point with:
Operations management
PRO / immigration teams
Finance (HR inputs, WPS oversight, deduction governance)
Resolve cross-functional issues impacting workforce readiness.
Required qualifications
Bachelor’s degree in HR or psychology (mandatory).
Non-negotiable requirements
Experience required: minimum 2 years of experience in UAE with the same industry.
Must have extensive experience in managing, preferably in logistics, delivery services, transportation, FMCG, manpower outsourcing, or high-volume workforce environments.
Energetic and proactive.
Must be able to adapt to startup environment.
Strong command of English.
Skills
Performance KPI tracking (punctuality, productivity)
Incident and disciplinary case handling
Strong follow-up and accountability
Strong Excel / Google Sheets proficiency
HRMS and attendance systems knowledge
UAE labor law compliance
Performance management
Ability to resolve rider issues efficiently
HR policies & procedures implementation
HR reporting & analytics
HRIS / ATS management
Team leadership & people management
Documentation & compliance management
Process improvement & automation
Ability to work under pressure
Smooth coordination with operations managers
Handling aggregator escalations
Managing rider expectations professionally
Competencies
Leadership & supervision
Ability to lead HR coordinators and rider captains
Ability to enforce discipline while maintaining morale
Problem solving
Quick decision-making during operational peaks
Analytical thinking for workforce optimization
Operational excellence
Process-driven mindset
High attention to detail
Strong sense of urgency
Preferred industry experience
Food delivery
Last-mile delivery
Logistics & transportation
Courier services
E-commerce operations
Manpower outsourcing