ICT Sales Account Manager

Account management & customer relations

• Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention.
• Act as the primary point of contact for all customers, ensuring timely response to inquiries, concerns, and business requirements.

• Conduct regular customer meetings and account reviews to understand business challenges, identify new opportunities, and strengthen strategic partnerships.
• Monitor customer satisfaction levels and proactively address issues to ensure service excellence and long-term customer loyalty.

Sales & business development

• Identify, develop, and successfully close sales opportunities within assigned accounts and target customers.
• Promote company products, solutions, and services to existing and potential customers.

• Achieve assigned revenue, gross profit, order intake, and pipeline targets in line with departmental objectives.

Proposal & opportunity management

• Lead the preparation of proposals, quotations, and tenders for small to medium-sized opportunities.
• Coordinate technical, commercial, and contractual requirements with relevant internal teams.

• Conduct customer presentations, negotiations, and commercial discussions.

Market intelligence & business insights

• Monitor market trends, competitor activities, customer developments, and emerging technologies within the ICT sector to identify new business opportunities and competitive advantages.
• Provide feedback to management regarding market dynamics, customer needs, and business development opportunities.

Requirements

Qualifications:

Bachelor’s degree in Engineering, Information Technology, or Business Administration.

Minimum 4 years of relevant experience in ICT sales in data center, security, and light current hardware; account management experience relevant to our industry is a must.

Good understanding of sales cycles, tendering processes, and procurement procedures.

Strong customer relationship management and opportunity development skills.

Excellent communication, presentation, and negotiation abilities.