Trade Flow Support - Trading Infrastructure Support

Position Overview:

The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions.

Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment

Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages

Intensive interaction with trading community, external vendors, development and infrastructure teams

Oversee automated processes, scheduled jobs and regular reports

Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.

Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.

Required Qualifications:

4+ years of support experience a must

Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred)

Proficiency in Python, Bash scripting

Good working knowledge of storage and different storage protocols (nfs gpfs a plus)

Experience with Infrastructure automation (Chef, Puppet or Ansible)

Experience with Kafka or like messaging buses

Experience with CICD tooling

Experience with Monitoring infrastructure (ELK and Prometheus preferred)

Database administration experience (MySql or PosgreSql preferred)

Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred)

Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP)

Ability to navigate network equipment command line

Bachelor’s Degree in Computer Science, Engineering or related subject.

Nice to have:

Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude

Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers

Self-motivated individual that takes initiatives and has an ownership & accountability mindset

Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment

Knowledge of ITIL is an advantage.